Customer Satisfaction Questionnaire
Distinguished customers:
At first,I would like to thank you for your long-term support and cooperation to Jetion Solar, In order to understand and analyze more about our customers' satisfaction with our service principle of 'No ending for service ', we hereby invite you to join our questionnaire for customers satisfaction. Any of your comments and suggestions are precious asset for Jetion Solar, which will inspire us to improve continuously and ultimately to provide you with better products and more satisfactory service.
Your name or Company:
Address:
Department:
name:
Telephone:
E-mail:
1、Degree of compliance for product design and customer’s requirements?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
2、Appearance quality?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
3、Power?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
4、Availability?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
5、Degradation?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
6、Package fastness?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
7、Suitability for transportation?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
8、Clarity for marks on package?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
9、Package design?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
10、Price?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
11、Cost performance?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
12、Delivery timeliness?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
13、Correspondence of delivery change?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
14、Correspondence of order content change?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
15、Delivery accuracy?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
16、Timeliness of complaint handling?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
17、Competence of complaint resolution?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
18、Timeliness of complaint strategy?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
19、Result of complaint strategy?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
20、Comprehensive evalution of Jetion Solar product and service?
Satisfactory
Relative Satisfactory
Just so so
Dissatisfactory
Quite Dissatisfactory
21、What do you think about Jetion Solar price compare to other company? What do you think about Jetion Solar price compare to other company?
higher
lower
similar
22、If you have numbers of suppliers, which will Jetion Solar ranking? If you have numbers of suppliers, which will Jetion Solar ranking?
No. 1
the first three
the first five
more behind
23、What is the purchase proportion from Jetion Solar in your all procurement?
above 80%
50%-80%
20%-50%
less then 20%
Can you briefly talk about the advantages and disadvantages of Jetion Solar products compare to other companies’?
Do you have any suggestions and comments on Jetion Solar products and services? Which aspects need to be improved?
jetion
ADD: No. 1011,Zhengcheng Road, Shengang, Jiangyin Municipality, Jiangsu Province. PRC 214443